Please be aware that from
Friday, February 5, 2021, Zendesk has a new interface to answer or read a ticket!
To activate it, just click on "Switch workspace" in the box appearing at the top right-hand corner of your screen.
- Customer context is on the right-hand side of the workspace next to the “Apps” tab.
- The composer is now at the bottom of the screen & replies are arranged from oldest to newest.
- To choose a “public reply” or an “internal note”, click on the down arrow instead of the tab.
If you have any issues or questions, don't hesitate to use the #help-zendesk Slack channel.
